Shipping and Return Information
Shipping Damages USPS
All items shipped via USPS are not insured. It is the responsibility of the customer to pay for or add insurance. If the customer paid for insurance and there is a damaged item then the customer is also responsible to file a claim for lost or broken goods. We will replace lost or broken goods if the customer purchased insurance upon receipt of supporting documentation from the USPS.
Shipping Damages via Fed Ex or UPS
All items shipped via Fed Ex or UPS are insured. The customer is responsible for inspecting and noting obvious damages to package exteriors to the UPS or Fed Ex delivery person prior to accepting the package. Where shipped items have experienced damages internally, the customer is responsible for reporting the damages to JNT Enterprises immediately via email or phone. We will then require a picture of any damages and also a picture of the box. We will then contact the shipping service and complete the necessary claim paperwork. We will then replace lost or broken goods at no charge upon receipt of supporting documentation from Fed Ex or UPS.
Please follow the instructions provided below and in all cases call or send an e-mail to jntenter@aol.com with the details of the damage. (Carrier, invoice number, date of delivery, extent of damage, and any other information regarding the damage.) Your assistance will definitely help the claim process go smoothly.
Damaged Procedures for Fed Ex or UPS:
1. Report all damages within two weeks (14 days) from our ship date.
Any report of damage after this time frame will not be accepted.
2. Call or E-mail us @ jntenter@aol.com immediately and provide us with the following information, invoice number, number of boxes received and description of damage involved. This information will assist us with the claim paperwork.
3. We will require pictures of the damaged item, and a picture of the shipping box. This will assist us in the claim paperwork.
4. We will contact UPS or Fed Ex and arrange for an inspection or advise you of further steps.
IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO JNT Enterprises Inc.
Inspection must be made on your premises. Returning items VOIDS any possibility of an adjustment. All original packing materials must be kept even if there is no apparent damage to the shipping carton...
5. UPS or Fed Ex will contact JNt Enterprises Inc. within 10 to 20 working days advising us of the results of your claim.
6. We will notify you of the results and with your feedback determine if you want a refund or replacement.
Motor Freight Delivery:
Larger items including 8' and 12' lighthouses and most furniture pieces will be delivered by Motor Freight Curbside Delivery. Items shipped by this method will be delivered to your curbside. Please note that Motor Freight Delivery does NOT include unpacking the item, placement, assembly, or removal of packaging material. Some accessories and furniture items delivered via motor freight will require some assembly. Easy to follow assembly instructions are included.
Please note that, for all Motor Freight Deliveries, you must be present to sign for, and inspect, your order. A driver will call ahead to schedule a delivery time window. Please see Inspecting delivery below:
Inspecting Your Delivery
We offer quality products, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage. Thus, it is imperative that you inspect your order for damages before signing the freight bill. Again when your order arrives, take the time to inspect it to ensure that the paperwork is accurate, the correct number and type of items have been delivered, and that the shipment is free from any damage or defect. It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company’s Bill of Lading and contacting JNT Enterprises via email @ jntenter@aol.com or at Toll Free@ 1 888 535-4388(GIFT). If your order was delivered via Motor Freight Delivery, please do not discard the original packaging materials. We are unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading, or reported more than 48 hours following delivery. If the driver will not wait for you to inspect it then sign the form and print the the following statement "Driver will not wait for inspection"...
All returned items with authorization for return must be fully insured. NO shipping charges will be refunded on any item. Return shipping is responsibility of customer.
Note: Approved Refused Lighthouse's and mailboxes merchandise will be charged a 30% re-stocking fee.
"No Returns": on Special Order Lighthouses, Yard Ornaments, Assembly & light Kits, Beacons, or Do-It-Yourself Plans"
We will not accept for return any item that was altered or adjusted in any way.
Customer Satisfaction: We try to provide the customer with as much requested information as possible before the purchase. All special items or custom made to order projects will be considered final when delivery is made to the designated destination.
